Lyft Drivers opt out of agreeing not to sue

I have found myself being deactivated after several false reports from drivers and perhaps accidental taps in which a passenger told the claims department he was not in an accident that Lyft said I was involved in. Looking through the terms of agreement I am automatically agreed not to file a lawsuit but go through arbitration in which they as of now have not given me information. I had the option within the first days to opt out of that agreement so let me warn the new drivers opt out if want the ability to sue one say even in a class action lawsuit. It made me wonder why did it take the claims department to actually contact the passenger and not Lyft. It appears they don't investigate. Same with intoxication or having an illegal subtance general complaint. Obvious since they don't know which one they don't investigate the complaint to see if it is really true or even give you a chance to give a drop.